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info@luksanenterprise.com

+233 024 819 4004

Refund, Return & Exchange

Other Policies

At Luksan Enterprise, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges. By placing an order on luksanenterprise.com, you agree to comply with this policy.

1. Eligibility for Returns & Refunds

We accept returns and issue refunds under the following conditions:

✅ For Approved Returns:

  • The product is unused and in original packaging.

  • The product is damaged, or incorrect upon arrival.

Note: The return is requested within 3 days of delivery. But for damaged item upon arrival, contact us immediately.

❌ For Non-Refundable Items:

  • Products that have been used, installed, or modified.

  • Electrical components with broken seals or broken parts.

  • Special/custom orders.

2. Return Process

To initiate a return:

  1. Contact us immediately if product is damaged upon arrival.
    If product is in good shape, Contact us within 3 days.
    contact Details info@luksanenterprise.com | +233 24 819 4004    .

  2. Required Details:

    • Order number

    • Order details & reason for return

    • Photos & Videos (if damaged)

  3. Wait for approval before shipping the item back.

  4. Once approved, we will call you for further instructions.
    Please Note: Customer handles return cost.

3. Refund Methods & Processing Time

  • Refund Method: Refunds will be payed to original payment method (mobile money, card, etc.).

  • Processing Time:

    • 5-10 business days after we receive and inspect the returned item.

    • Refunds may take additional time to reflect if payed through bank card(depending on your bank).

4. Exchanges

  • We make sure all products purchased from us are tested before processing orders to avoid sending defective items. However, we accept Exchange for incorrect items.

  • Contact us first, Please do not ship items without approval.

5. Non-Returnable Situations

We cannot accept returns or issue refunds if:

  • The product was damaged due to misuse or improper installation.

  • The customer fails to follow return instructions.

  • The item is not returned within the specified period.

6. Contact Us

For refund-related questions, contact:
info@luksanenterprise.com
+233 24 819 4004
Mon – Sat 8AM – 5PM

Last Updated: 10/07/2025