Privacy Policy

Luksan Enterprise (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website luksanenterprise.com (the “Site”) or make purchases. By using the Site, you consent to the practices described herein.

1. Information We Collect

We collect the following data when you interact with our Site:

A. Personal Information

• Identifiers: Name, email, phone number, shipping/billing address.

• Payment Details: Processed securely via Hubtel (we do not store card numbers).

• Account Data: Username, password (hashed), purchase history.

B. Non-Personal Information

• Device Data: IP address, browser type, operating system.

• Usage Data: Pages visited, time spent, click patterns (via cookies).

2. How We Use Your Information

We use your data to:

• Process orders, send confirmations, and deliver products.

• Respond to inquiries and provide customer support.

• Improve Site functionality and user experience.

• Send marketing emails (you may opt out anytime).

• Prevent fraud and comply with legal obligations.

3. Data Sharing & Third Parties

We do not sell your data. Limited sharing occurs with:

• Payment Processors (Hubtel): To complete transactions.

• Shipping Partners: For order delivery (name/address only).

• Legal Authorities: If required by Ghanaian law.

4. Data Security

We implement:

• SSL encryption for data transmission.

• Secure servers and restricted access to personal data.

• Regular security audits.

Note: No system is 100% secure.

5. Cookies & Tracking Technologies

• Purpose: Enhance Site performance, analyze traffic, and personalize ads.

• Control: Disable cookies via browser settings (may limit functionality).

6. Your Rights (Ghanaian Users)

You may:

• Request access to or deletion of your data.

• Update/correct inaccuracies in your account.

• Opt out of marketing communications.

• Withdraw consent (may affect service availability).

Submit requests to: info@luksanenterprise.com

7. Data Retention

We retain your information:

• For active accounts until deletion is requested.

• For orders as required by tax/commercial laws.

8. Children’s Privacy

Our Site is not for users under 18. We do not knowingly collect data from minors.

9. Policy Updates

We may update this policy; changes will be posted here with a revised “Last Updated” date.

10. Contact Us

For privacy-related questions, contact:
info@luksanenterprise.com | +233 24 819 4004 

Last Updated: 10/07/2025