Terms Of Service

Other Policies

Welcome to Luksan Enterprise (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website luksanenterprise.com (the “Site”) and all purchases made through it. By accessing or using our Site, you agree to comply with these Terms. If you disagree, please refrain from using our services.

1. Business Information

Company Name: Luksan Enterprise
Registered Address: Ed Ridge Opposite GRIDCO Tamale, Ghana.
Contact: info@luksanenterprise.com, +233 24 819 4004.

2. User Eligibility & Accounts

Age Requirement: You must be 18+ to use our services.
Account Registration: Users must provide accurate information and maintain secure login credentials.
User Responsibilities: You agree not to engage in fraudulent activity, unauthorized reselling, or misuse of our platform.

3. Product Sales & Policies

3.1 Products Offered

We sell electrical components, materials, and tools. Product descriptions and images are for reference only.

3.2 Pricing & Payments

Accepted Payment Methods Are: Credit/Debit cards, mobile money, etc. via Hubtel
Taxes: Items include applicable VAT/sales taxes in Ghana.

3.3 Shipping & Delivery

Shipping Areas: Currently limited to Ghana.
Delivery Times: Between 1-3 days; delays may occur due to unforeseen circumstances.

3.4 Returns & Refunds

Returns: Accepted within 3 days. read more about returns and refund policy.
Refunds: Processed upon approval.
No Warranties: Products are sold “as-is” with no store warranties.

4. Order Processing & Limitations

Order Acceptance: We reserve the right to cancel orders (e.g., pricing errors, stock or order issues).
No Pre-orders: All items must be in stock at purchase.

5. Liability & Disclaimers

Product Compliance: Products meet Ghanaian safety standards where applicable.
Limitation of Liability: We are not liable for misuse, improper installation, or damages from product use.

6. Intellectual Property

Ownership: All website content, logos, e.t.c belong to Luksan Enterprise.
User Content: Reviews/comments must be lawful and non-defamatory.

7. Privacy & Data Protection

Privacy Policy: See our Privacy Policy for data handling practices.
Cookies: We use cookies for functionality; by using the Site, you consent to tracking.

8. Prohibited Activities

You may not:

Resell products commercially without permission.
Initiate chargebacks or fraudulent orders (violations may lead to legal action).

9. Dispute Resolution

Arbitration: Disputes shall be resolved through mediation in Ghana before litigation.
Jurisdiction: Legal proceedings must be filed in Ghanaian courts.

10. Amendments & Termination

Updates: We may modify these Terms; changes take effect upon posting.
Termination: We may ban users for violations (e.g., fraud, harassment).

11. Force Majeure & Third Parties

Unexpected Delays: Not liable for delays due to natural disasters, strikes, or pandemics.
Third-Party Services: Payment processors (Hubtel) and shipping partners have their own terms.

Contact Us

For questions, contact:
info@luksanenterprise.com | +233 24 819 4004 | Mon – Sat 8AM – 5PM

By using Luksan Enterprise, you acknowledge reading and agreeing to these Terms.

Last Updated: 10/07/2025